Refund and Returns Policy – Pathoos Malabar Spices

Refund, Return & Replacement Policy

Last updated: 31 August 2026

At Pathoos Malabar Spices, we take great care to ensure that every order is properly packed and delivered to you in good condition. As we deal primarily in food and spice products, our return and refund policy is designed to protect both food safety and our customers.

Pathoos Malabar Spices is owned and operated by:

Delicious
Payangadi, Kannur – 670 303, Kerala, India

1. Food Products – No Change-of-Mind Returns

For food safety and hygiene reasons, we generally do not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong product, or no longer requires the product.

Once a food product has been delivered, we cannot accept it back for resale.

However, we will provide an appropriate replacement or refund where the product is received:

Damaged
Leaking or spilled
Tampered with
Incorrect or different from the product ordered
Defective or otherwise not fit for consumption
Expired at the time of delivery
Significantly different from the product description or order
Missing from the delivered order

This does not affect any rights available to customers under applicable consumer protection laws.

2. Damaged or Incorrect Products

If you receive a product that is different from what you ordered, or an item is missing from your order, please contact us within 48 hours of delivery.

After verification, we may provide:

A replacement of the correct product; or
A refund for the affected product; or

Another appropriate resolution agreed with the customer.

3. Wrong or Missing Products

Please inspect your package as soon as possible after delivery.

If your order arrives damaged, opened, leaking, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Your name and contact number
A description of the problem
Clear photographs of the outer packaging
Clear photographs of the product and label
Photographs of any visible damage, leakage or tampering
A photograph of the shipping label, where applicable

For serious damage or tampering, we may also request a short video showing the package and product condition.

Please do not consume a product that appears damaged, tampered with, leaking or otherwise unsafe.

4. Expired or Quality-Related Issues

If you receive a product that is expired, or you believe there is a genuine quality or safety issue with the product, please contact us immediately and provide the order details and photographs of the product, including the batch/lot number, manufacturing date and expiry/best-before date, where applicable.

We may request the product to be retained for inspection or further investigation.

Where the complaint is found to be valid, we will provide an appropriate replacement, refund or other remedy.

5. How to Request a Refund or Replacement

Please contact us at:

Email: info@pathoosmalabarspices.com

When contacting us, please include:

Subject: Refund / Replacement Request – Order #[Order Number]

Please provide your order number and the reason for your request.

We will review the request and may ask for photographs or other information necessary to verify the issue.

6. Refunds

Once your refund request has been reviewed and approved, the refund will be processed to the original payment method, wherever possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

If the refund has been approved but you have not received it after a reasonable processing period, please contact us with your order number.

7. Replacement

Where a replacement is approved, we will arrange shipment of the replacement product, subject to product availability.

If the same product is unavailable, we may offer:

A suitable alternative product with your agreement; or
A refund for the affected product.

8. Return Shipping

If the return of a product is requested by us because of a confirmed issue with the product, such as damage, incorrect item, manufacturing/packing defect or other error attributable to us, we will bear the reasonable return shipping cost, where applicable.

Customers are generally responsible for return shipping when a return is requested for reasons not covered by this policy.

We will provide specific return instructions when a return is approved. Please do not send products back to us without contacting us first.

9. Products That Cannot Be Returned

Because our products are food items, the following generally cannot be returned:

Opened food products
Used or partially consumed products
Products returned because of a change of mind
Products ordered incorrectly by the customer
Products damaged after delivery due to improper storage or handling
Products returned without prior approval from us

However, these exclusions do not prevent a customer from reporting a genuine issue such as a defective, damaged, incorrect, tampered, expired or otherwise non-conforming product.

10. Delivery Damage

If your package appears seriously damaged or tampered with at the time of delivery, please photograph the package before opening it.

Where possible, report the issue to the delivery person/courier and contact us immediately.

This will help us investigate the matter with the shipping provider.

11. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, we will make reasonable efforts to cancel the order and issue a refund where applicable.

Once an order has been dispatched, cancellation may not be possible.

If the order has already been dispatched, please contact us and we will advise you of the available options.

12. Promotional and Discounted Orders

Products purchased using promotional offers, discount coupons or special pricing remain subject to this Refund, Return & Replacement Policy.

A promotional discount does not remove your rights in relation to products that are defective, damaged, incorrect, tampered with or otherwise not as described.

13. Refund Amount

Where a refund is approved, the refund will normally cover the amount actually paid for the affected product.

Any applicable delivery or return-shipping charges will be handled according to the circumstances of the case and applicable law.

14. Our Commitment

We want you to shop with confidence.

If you receive an order that is not in the condition you reasonably expected, please contact us. We will review every genuine complaint fairly and work towards an appropriate solution.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable Indian law.

15. Contact Us

For questions regarding refunds, returns, replacements or damaged products, please contact:

Pathoos Malabar Spices
Owned by Delicious
HSR Complex, Pulanjida Jn

Payangadi Taliparamba Road

Payangadi, Kannur – 670 303, Kerala, India